<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
I have Netflix part of my package but when I tried to watch it a message on screen said, Your TV isn't part of the Netflix household for this account'. I then selected update household account and then it sends an email for me to confirm its me. Then the instruction was to sign out of the accounts but I was reluctant to do this. I phoned BT but after 15 mins of being on hold I gave up. Any suggestions on to how I can reinstate my connection. Thanks
