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Message 1 of 4

Netflix "zoomed in"

Over the last couple of days Netflix has started displaying about a quarter of the picture zoomed in, like it's miss detected the size of the screen. Anyone else seen this happen?

It's happening on different user profiles and with different series. My wife had issues yesterday, the box wasn't used overnight and Netflix was fine earlier this evening but the issue has come back. I'm thinking there may have been an update to the app recently that's caused this.

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Message 2 of 4

Re: Netflix "zoomed in"

Hi @Poundsey 

Thanks for coming to the community.

I've not heard of this happening before.

Have you been able to try Netflix on a different device, just to rule out anything linked to the account?

Are other apps working okay on your box?

Michael

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Message 3 of 4

Re: Netflix "zoomed in"

Yes, Netflix is fine on other devices and all other apps plus live tv are normal.

Oddly the menus in Netflix remain normal when this occurs, it's just the content. 

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Message 4 of 4

Re: Netflix "zoomed in"

Thanks @Poundsey 

Can you try to unplug the box fully from the power for 30 seconds and then plug it back in and see if that changes the Netflix display?

Michael