Netflix

[lisa_rayner1985]

Someone help me I was advised I could use my old Netflix account which we have had since 2015 when I signed up to BT tv and it hasn’t worked. After numerous phone calls and chats they have said this isn’t something that can be done which is not what I was advised when I signed up 

[JohnC2]

Hi @lisa_rayner1985, welcome to the forum and I've moved your post to create your own thread as the previous thread is already solved.

I'm sorry that you're having trouble transferring over the Netflix account to your BT bill.

If you've had the activation email less than 37 days ago please visit www.bt.com/bttv/netflix and log in with your BTID. You should then be prompted to complete the activation steps.
Try the process above and post back to let me know how you get on.

cheers

John

[lisa_rayner1985]

Hi no this takes me to the account that BT have set up - it’s not my old Netflix account which means we have lost all of our profiles and current series the name has also been changed and is spelt incorrectly 

[lisa_rayner1985]

Apologies when I have looked BT have set it up with an incorrect email so when I log in with my old Netflix account it asks me to re subscribe

[JohnC2]

Hi @lisa_rayner1985, thanks for trying that and I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to see what we can do to help you resolve this.

Cheers

John

[DavidM · Accepted solution]

Thanks for taking my call @lisa_rayner1985 .

I'm glad we got this sorted for you. Post again if you have any other problems and we'll be happy to help.

All the best

David