No option to take out now tv movies sub

[Kimbrich6]

Hello,

trying to take out now tv movies sub.

logged into account. Went to where you upgrade and now movies isn’t present.

Error on account?

please help

[Kimbrich6]

 noticed this error on my not tv account as well

[Midnight_Voice]

@Kimbrich6 

It’s called Cinema.

Does that help at all?

[mikealanr]

Hi @Kimbrich6 

Looks like you trying to upgrade directly with NowTV? If you pay BT for your subscription you need to upgrade via MyBT.

MikeAlanR

[Kimbrich6]

No I’m trying to do it with bt but there is no option on my account. I can upgrade to other tv packs just not movies. However when I go to the now tv website it displays that error above. I feel it may be linked. Need an admin to look at my account…..

[PaddyB]

Hi @Kimbrich6,

Thank you for posting. I'm sorry if you're having problems adding the Now Movies to your TV Package. If you send me your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[Kimbrich6]

Any news? I messaged as requested

[DanielS]

Good evening @Kimbrich6,

Thank you for taking the time to reply to us.

It's taking us longer than normal to get back to you at the moment. I can see that there are a few more people ahead of you but we will do our best to get to you as soon as we can.

Thank you

DanielS