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Now TV not activated

Hi all. 

As the headline states I can't get Now TV activated after renewing my subscription and adding Now Sports onto my original package. The changeover date was 29/10/24. My order is stating pending at the  moment. 

I can't access the app either due to the login procedure not recognising the username.

There is a slight backstory here that it's my ageing in-laws account (they're not computer literate) so I managed to change the e-mail and log in etc through the settings and I now control the account.

I have seen elsewhere on the forum that it can sometimes take till the next payment for activation. Should I just wait till then and see what happens ? Seems a bit antiquated if that's the case.

Thanks in advance.

 

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