Now TV

[RGB5tanjsR]

Hi again @DarrenDev 

I need to wait until tomorrow, before I can send the email.

Following my very long call to BT this afternoon, I have been given an assurance it will be sorted by tomorrow.

I am also being contacted by BT tomorrow, to discuss other issues related to this order.  Therefore, I am going to give them the opportunity to do what they have told me.

However, if it is not sorted by tomorrow, I will send you the email as requested.

Many thanks.

[RGB5tanjsR]

Hi @DarrenDev 

If I was to email you at the address you have provided, with my details for the NOW TV membership problem (there is no issue with the NOW account email) do you know roughly how long that would take before the membership problem would be sorted?

I ask because I have been told it should be sorted by this afternoon,  and therefore I don't want to add any more potential issues into the mix, as there are, or at least should be processes/procedures already in place to enable the fix for this afternoon.

Many thanks and regards

[DarrenDev]

I can fix subscription issues instantly.

Email issues take a few minutes.

Billing issues need to be resolved by a different team (I don't touch those).

Feel free to send the email with the details, and I can confirm exactly what can be done and what I can see is already being worked on.  I'd rather you had a working service sooner, and let processes be sorted out whilst you're enjoying the service.

[RGB5tanjsR]

Hi @DarrenDev 

Darren,

Thank you so much for your usual quick response.

Just to clarify, when I send the email, I need to include my BT account number, landline phone number, and the email address that is already active for the NOW account. Is there are any more info you would need regarding the Box Pro, serial number for example?

Kind regards

[DarrenDev]

Account number, email address you want to use for NOW TV, and a brief explanation of the issue will suffice.  I don't need any info about the TV Box.

[RGB5tanjsR]

Hi again @DarrenDev 

I will be sending the email to you shortly.

Once again, many thanks for looking into this for me.

Regards

[RGB5tanjsR]

Hi @DarrenDev 

Darren, I have just sent the email.

Hope to hear from you soon.

Kind regards

[RGB5tanjsR]

Huge thanks to @DarrenDev 

Darren has fixed in minutes, what numerous other BT personnel could not do in a week and a half! This was despite them repeatedly telling me it would work in 24 hours, every time I called them.

I have made multiple calls to BT about the ongoing issue, and spent hours on the phone.

I have still have some other issues, and I will persue those directly with BT.

Darren, you are a ⭐

Once again, so grateful for your assistance with this issue

Kind regards