Now tv

[Buncelr]

I have the big entertainment package, which includes now cinema and entertainment. I went to watch something in Now today, but it says I don't have any active memberships? Not sure what has happened? It was fine a couple months back.

[zulu17]

Are you able to watch the Now channel on your EE TV box (eg the from the EPG )normally ?

[Buncelr]

I can't watch it on anything. It says I don't have an active membership. 

I checked on Now's website, it says there was no billing for June 

[zulu17]

If you have the EE TV Big Entertainment pack from BT you should see this listed in the MYBT app under your TV products and see charges in your BT bill. Do they appear ?

[Midnight_Voice]

@Buncelr 

I don’t think Now shows billing details when the billing is done by third parties; can you see past billing there on the Now site, (Bills and Past Payments/Previous Payments) for the time you have been subscribed via BT?

What do you see when you check your EE TV subscription on the BT site?

BT will ensure that your login to Now uses the account details they have for you on the Pro box, and earlier YouView boxes, if you have one of those instead, but you have to be sure to use the correct details on other devices you might have the Now app on, such as a TV or a stick. Is this the case?

I hesitate to suggest you call BT support, given the almighty mess they have got other customers into, and this is the place for the best support, but it might be a while before the BT staff here reply, with the weekend and all. Your choice….

[zulu17]

@Midnight_Voice   I believe that the now account would typically show  the date the now  (monthly) membership expires and “billed by Bt”  if the account was considered by Now as active but billed by BT.

[Buncelr]

All fixed now, 

It seems that for some reason my account email was changed causing me to lose service. This has been rectified.