OAP - Set Top Box Powering Off

[iipboss]

My mother who is nearly 90 is having trouble with her set top box, which after years of probelm free use has started turning to standby regularly whilst she is  watching TV.

I have taked her through how to reset a couple of times but this does not seem to cure the problem.  I dont live nearby and would really like BT to go out replace the box (EE recordable box) does anyone know if this is possible and is there a way I can arrange it for her?

Any help or advice appreciated.

[RobbieMac]

Hi @iipboss

Thank you for your post and welcome back!

I am sorry for the problems your Mum is having with her EE TV Box.  Give our guides in the helpdesk a call on 0330 1234 150 and they'll help you.  This'll be the quickest way to get this issue resolved.

Feel free to post back and let me know how you get on chatting with them.

Thanks,

Robbie