Amazon Prime not working on Youview DTRT2110

[Sheadle]

Hi there,

we are experiencing this issue. - everytime we time and play something on Amazon prime on our TV, it either closes the app and reverts to the TV or it plays for a few seconds and then closes the app. Is there a solution? 

the model is DTRT2100

[JohnC2]

Hi @Sheadle, welcome to the forum and sorry this isn't working for you.

Is Amazon Prime part of your BT TV subscription package: Amazon Prime Video on BT TV | BT Help

Are you experiencing any other issues with watching other apps (if you have any) on your TV?

Cheers

John

[Sheadle · Accepted solution]

It wasn’t no, separate Amazon subscription for it, just using the app on the BT box. 
We actually ended up buying another TV in the end and this appears to have fixed the issue - not sure whether Amazon works still in that BT box now on the new tv, but the new tv can have the app installed on it directly this is no longer an issue for now. Thank you! 

[JohnC2]

Hi @Sheadle, thanks for the update and glad you found a way to get it working for you.

Cheers

John