Can't record anymore

[Holidaze45]

I have the same problem with the record button not working

ive replaced batteries 

done a factory reset saving recordings

Have 75% free disc space 

never had this happen before

 I loathe to do a factory reset losing all recordings

all other buttons work fine  🤷‍♂️

any other suggestions please?

thanks

[Midnight_Voice]

@Holidaze45 

First, try resetting your remote, to get back the record button functionality;-

https://www.bt.com/help/tv/fix-a-problem/remote/which-remote-do-you-have

If that does not work, then get the BT TV app, on a phone or tablet, follow the instructions to pair it with your YouView box, and then try recording via the app.

This will tell you if the whole recording functionality is on the fritz or not.

Try playing bits of some of your recordings, if they won’t play either, then the whole record/replay functionality is on the fritz, and a factory reset losing all recordings will be your only chance of rescuing the box 😢

[Holidaze45]

Hi

remote will not reset/ no blue light when pressing AD,SUB and power button 

batteries have been replaced 

remote working fine otherwise

I set up for a recording via the app but it didn’t record 

I can play my recordings saved 👍🏻

I think the issue is the box itself 🤔

[David_H]

Hi @Holidaze45 thanks for posting.

Does the problem affect recordings made on any channel and are these new bookings or using specific series linked episodes?

I will drop you a PM to get some more details so we can investigate and get this sorted for you.

Thanks

David

[Holidaze45]

Hi Dave 

can’t record new programmes

70% space available on hard drive

[Holidaze45]

Hi David

yes it occurs on attempting to record on all channels

Mike