Do i have to return BT Youview box?

[Les-Gibson]

@MagsRoddy54 

I apologise if you thought that comment was aimed at you, I can assure you that it wasn't. Sorry

[MagsRoddy54]

No problem at all and thanks for your reply.

[MagsRoddy54]

Thanks, that’s what I’ll do.

[Trev012]

Hi,

Following this trail, I have just cancelled my BT TV Essential package as I can get all the same channels on a basic Freeview TV. I have had my equipment since September 2016.

However, the person on the phone said I had to return the "Yourview" box to BT within 60 days or I would be charged for it. I mentioned that I had read on the BT Community page that I was under the impression I was allowed to keep it but he said as I changed my contract in 2019 [Removed BT Sport] I was liable to send it back. I checked my account on My BT  and there is a request to send my equipment back.

I don't want threatening emails from BT so could someone please give me a definitive answer, or help me?

Regards,

Trev012

[TimCurtis]

@Trev012 

This is the link that refers to returning devices.

If you had the equipment before 13/12/2019 then it's yours. The bit about renewing your contract and applying new T&Cs is highly suspect as far as equipment goes in my view.

My opinion and the opinion expressed on this forum is keep it.

[Trev012]

Tim,

Thank you so much for this information.

Kind Regards,

Trev012

[Catstocker]

Hi, just wondered how you were getting on with this? I think I'm about to go through the same experience! We renewed our contract 2 years ago although we've received no new equipment since we joined 7 or 8 years ago. I don't really want to have to pay to keep the box but it's cheaper than buying a new one. Thank you

[Trev012]

Hi Catstocker,

Despite BT telling me it had to be returned within 60 days and they would send me a returns envelope, I still haven't received it and that's almost a fortnight now.

I keep checking my online account and it still states I have an item to return.

I will await my next bill [Due at the end of the month] and see if there is any value attached to this return. As others have said, if it's a zero value, then I will just ignore. If there is money to be paid if they do not receive it, I shall contact them and quote what is on their website.

Regards,

Trev012

[DavidM]

Hi @Trev012 and @Catstocker .

Thanks for posting. If you need a returns pack I can arrange that for you. Please check your inbox for my message and drop me a reply with the details.

Cheers

David

[Trev012]

Hi David,

Many thanks for your offer of a returns bag if the original does not show up.

I'm hoping that it doesn't make an appearance then I will just keep the box, which I believe is mine to keep as I've had it since 2016/17.

It is so confusing as I am getting mixed messages on this forum but the strong feeling of members is that as it was before 2019, it is the customers to keep.

Regards,

Trev012