IPC6023 error on channels 300 upwards

[Benquick88]

Hi there, I’m having the same issue, have rebooted both boxes, tried through wifi and now have tried two Ethernet cables. 

I can watch bt sports through my tv box no dramas, but soon as I try sky I get the error code. Can watch sky fine through the now app on bt tv which is grand but I want to be able to record sports games and watch later so need to do this through the box any help be much appreciated 

@NeilO 

[JohnC2]

Hi @Benquick88, welcome to the forum and sorry you're getting this error.

Enter the IPC6023 code at: What do the BT TV error codes mean? | BT Help

and follow the steps. If you've got a Full Fibre connection please power cycle the ONT first.

Cheers

John

[Benquick88]

Hi John, 

I followed everything online and am still getting the error code, quite frustrating. 

what else can I do? 

thanks

[DanielS]

Hi @Benquick88,

Would you be happy running through some tests with us if I send you a private message with some details that I need?

Thanks
DanielS

[Benquick88]

Absolutely. 
I can do them when I get home

thanks

[DanielS]

Thank you @Benquick88,

I've replied to you privately. One of my team should pick this up either at the weekend or Monday at the latest if you drop us a reply at some point today.

Thanks
DanielS

[JohnC2]

Hi @Benquick88, thanks for getting in touch. Please would you complete a Factory Reset of the BT Hub. 

Test again after completing this and let us know how you get on.

Cheers

John

[JohnC2 · Accepted solution]

Hi @Benquick88, just to update the thread for the community. The tv team checked and the cause was your broadband connection. As this could not be improved we agreed to downgrade your TV package without a contract until you decide what you want to do with your service in the future.

Cheers

John