My second question re my BT Pro Box... strangely, I had no problems whatsoever before the EE update.. mine has updated, shows the EE logo, and has a front green light. I never really liked the remote control which came with the Pro Box as it seemed to have less functionality, so I continued using that from my defunct DTR2100. However, I decided to try the correct blue tooth remote. It will switch the box on & off, and that's it... nothing else works. I've done two full factory resets, but still nothing... the indicator flashes on the power button of the remote every time I press any other button , but the box does not respond. Thanks for any insights.
My Samsung TV Bluetooth smart remote also has IR for On/Off, but while unpaired, does not control anything else on the Samsung TV it came with.
I wonder if the Pro remote is the same in this regard?
Try resetting the remote and re-pairing it, as here:-