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Can anybody tell me how to get BT to replace my bt box? I have looked on the bt page,and it doesn’t say anywhere how to get a replacement box in all their boxes regarding any help with this problem. Our box keeps shutting down everytime it trys to load up. Done the usual things recommended but still it is doing it. Got no television programmes at all now,as ordinary telly was played through bt box. Tried to get in touch with bt,but there is so many options to get through to,and none of them are dealing with this problem. I pressed 1 button and got through to bt help for a home phone - not for a replacement bt box. HELP!
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Re: Replacing bt box
If you have an active BT TV subscription, just faults and report it. If it's faulty, they'll send a replacement.
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Thanks Nigel fir your reply. Yes,we have bt subscription,so just need to know how to get through to faulty dept of bt? Trouble is,they
give headings like broadband,phone,mobile,etc,but nothing regarding faulty items and re-ordering new box…..can you give ne the direct link to order the new box? Thanks. Ivy
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Re: Replacing bt box
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Re: Replacing bt box
You're welcome Ivy. Glad to be of assistance 👌