Return fee but TV box sent back

[terry821]

Morning 

I’ve been charged a non return fee of £140 but I’ve sent the TV box back and have the receipt and tracking number. 

I can’t seem to get through to anyone this morning. Could a moderator please look into this for me please?

[NeilO · Accepted solution]

Hi @terry821 have you tried the live chat billing team? You can message them from this link. 

Neil

[terry821]

That worked a treat! Couldn’t find live chat at all earlier. 

[NeilO]

@terry821 That's great, I'm glad you got sorted.

Neil