Series recording not working on BT TV box (I think it's a G4; model number is 9100438)

[lesleyj]

I had a BT You View box and it was recently replaced with a new BT EE recording box.  I think it is a G4.  The model number is 9100438.

I set up all my series linked recordings and then noticed I was missed episodes.  What I have discovered is that I choose a program, set it to record, it ask me if I want to record the episode or the series.  I choose series.  It will then record the next scheduled episode and then the series record disappears.  I have to keep going into the guide, finding the program and setting it to record again.

Very frustrating and really not sure how to fix it.

It doesn't seem linked to any one channel.

For example, the series I am currently (trying to!) recording are:

Taskmaster (channel 4)

Blue Lights (BBC1)

Changing ends (ITV)

Red Eye (ITV)

Dopesick (BBC2).

I've just noticed on my app it actually says 'episode scheduled' even though I have chosen series record - multiple times!

HELP!

[zulu17]

You could try a reset as described in 

https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-

[lesleyj]

Thanks I’ll try that. 

[gomezz]

Just wondering if you are actually selecting single record as the option highlighting is not clear and obvious?

[lesleyj]

Hi - no it’s pretty clear and I have definitely chosen series record!

[zulu17]

The single episode recording request is I believe made at the time when the r(ecord) button is pressed to select the programme. The subsequent screen that offers to choose record a series or episode effectively is really enabling the option to add series recording  (the initial single recording request already having been made),

Let’s hope a maintenance mode reset (keeping recordings) clears the problem. The fact that the box is successfully making  single recordings from the schedule would suggest that the more drastic factory recording (deleting recordings) would not be necessary,

[lesleyj]

No joy. Did a maintenance mode reset and no joy. Still only recording single episodes.

[lesleyj]

Wow! Wasn’t working and after a few minutes suddenly all the scheduled recordings changed to series record. So fingers crossed it is sorted!

[Midnight_Voice]

@lesleyj 

The revised schedule takes a little while to percolate back to your box from YouView Towers.