T4000 - Viewing COM5 Recordings - Fault causing Power-Down ...

[Dumpster]

Got a comedy show from Sky Arts recorded and it crashes the box as soon as I start playing it.  BT need to sort this out, it's so annoying!

[speedtrip]

@DarrenDev  or any current Mod .... any status on a Fix for this COM5 problem that causes the T4000 to Power Down - please ?

[Peter_W]

Good evening @speedtrip, welcome back to the Community!

I've checked in with our TV team and I'm afraid we don't have a timescale for getting a fix on this issue just yet. 

There are a couple of different factors influencing this one, but we're continuing to work with the relevant teams to ensure this is sorted out.

Peter

[Docburl]

I starting happening to me several weeks ago both with skip forward and fast forward. This happened with both recordings and if the programme had been paused. I received a replacement box but it it’s still happening with the new one. It seems likely that it is a software issue introduced with an upgrade. It’s very annoying.

[gomezz]

I have hidden all the COM5 channels on my T4000 and record programmes from them using my old Digitalstream PVR instead.

[speedtrip]

@Docburl  - if you can confirm it was a COM5 Channel involved, then you share the issue with many on here  - try to avoid the Channel - mostly they are ' +1 + versions - eg Film 4, Quest etc .... so you can find a workround ...

[Docburl]

It appears to be any channel and any recording.

[speedtrip]

Thats a new problem then - as its a replaced T4000, probably wont help to try a full Reset - altho you ould try that on the original Box ?

[Dumpster]

I've had this now on 2 boxes and it's happening on regular ITV as well. Not just Sky Arts as I previously posted.  

[Peter_W]

Hi @Dumpster, thanks for highlighting these further issues you've been experiencing. 

Are both of the affected boxes T4000s, or have you noticed this with a different model too?

Also was it during a delayed / recorded program you noticed this happening in, or was it live TV?
Peter