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Message 1 of 18

Unable to watch recording from TNT sports

The app scheduled and recorded to my pro box but none of the recordings are available to view.

I get the message 'Recording Unavailable'

Clicking more info, it comes up with 'switch to a new TV package?

This is a new package and a new box, it all worked fine with the old package and box, should have left it as it was..

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Message 2 of 18

Re: Unable to watch recording from TNT sports

Have you tried watching the live channel? It needs to be watched live on a new box at least once before trying to record from it.
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Message 3 of 18

Re: Unable to watch recording from TNT sports

Not sure if it was live when I was looking for the MotoGP as TNT failed to upload any of the practice/ qualification for the British GP until Monday!

I'll try tonight and see if that makes a difference 

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Message 4 of 18

Re: Unable to watch recording from TNT sports

It doesn't need to be specific content you want to watch - just try tuning to channel 408 now. It may take you through an activation process. When the channel plays, the box is ready to record future programmes.
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Message 5 of 18

Re: Unable to watch recording from TNT sports

My experience is that the first time that you record from a channel or group of channels there will still be a message displayed that you need to negotiate your way through before it will allow you to watch the recording, even if you’ve watched it/them live before. I added Sky Sports to our package around a year ago and when I recorded from it the first time I thought that the recording had failed until I responded to the messages that were displayed.

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Message 6 of 18

Re: Unable to watch recording from TNT sports

The only message that comes up is telling me to upgrade my package to NOW TV..

Do that doesn't help much at all...

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1,130 Views
Message 7 of 18

Re: Unable to watch recording from TNT sports

And no, this is not solved...

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Message 8 of 18

Re: Unable to watch recording from TNT sports


@merc07wrote:

The only message that comes up is telling me to upgrade my package to NOW TV..

Do that doesn't help much at all...


Now tv is not TNT sports thiugh so what exactly are you trying t watch?

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Message 9 of 18

Re: Unable to watch recording from TNT sports

The only account I can find for you is a BT Mobile one @merc07 - do you have an EE TV subscription? If so, please email me at tv.apps@ee.co.uk with your account number and I'll check what's going on.
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Message 10 of 18

Re: Unable to watch recording from TNT sports

I know TNT is not NOW TV, but that's the message that comes up when you click 'more info' on the failed to play message.

Yes we have BT/EE subscription, I'll email you the details...

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