Unable to watch recording from TNT sports

[merc07]

The app scheduled and recorded to my pro box but none of the recordings are available to view.

I get the message 'Recording Unavailable'

Clicking more info, it comes up with 'switch to a new TV package?

This is a new package and a new box, it all worked fine with the old package and box, should have left it as it was..

[DarrenDev]

Have you tried watching the live channel? It needs to be watched live on a new box at least once before trying to record from it.

[merc07]

Not sure if it was live when I was looking for the MotoGP as TNT failed to upload any of the practice/ qualification for the British GP until Monday!

I'll try tonight and see if that makes a difference 

[DarrenDev]

It doesn't need to be specific content you want to watch - just try tuning to channel 408 now. It may take you through an activation process. When the channel plays, the box is ready to record future programmes.

[Brucemeister5]

My experience is that the first time that you record from a channel or group of channels there will still be a message displayed that you need to negotiate your way through before it will allow you to watch the recording, even if you’ve watched it/them live before. I added Sky Sports to our package around a year ago and when I recorded from it the first time I thought that the recording had failed until I responded to the messages that were displayed.

[merc07]

The only message that comes up is telling me to upgrade my package to NOW TV..

Do that doesn't help much at all...

[merc07]

And no, this is not solved...

[garybs29]

---

@merc07wrote:

The only message that comes up is telling me to upgrade my package to NOW TV..

Do that doesn't help much at all...

---

Now tv is not TNT sports thiugh so what exactly are you trying t watch?

[DarrenDev]

The only account I can find for you is a BT Mobile one @merc07 - do you have an EE TV subscription? If so, please email me at tv.apps@ee.co.uk with your account number and I'll check what's going on.

[merc07]

I know TNT is not NOW TV, but that's the message that comes up when you click 'more info' on the failed to play message.

Yes we have BT/EE subscription, I'll email you the details...