cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,637 Views
Message 1 of 11

Unlinking NOW TV from EE TV

Go to solution

Hello there,

I searched and saw that other people have had this issue before and the mods have been able to assist. I ended my EE TV subscription the end of last month, but NOW TV appears to still be linked — and to be upfront and honest, although I haven't watched anything on it, I tested to see if I could, and I can… NOW TV still says it is linked with EE TV and I don't have EE TV anymore but I can still use the service as if I did...

So, would someone be able to unlink these for me? I don't want to firstly not be able to pay NOW directly or secondly be suddenly charged in the future for assumed use of a service I am not subscribed to nor using.

Thank you.

0 Ratings
Reply
10 REPLIES 10
1,557 Views
Message 2 of 11

Re: Unlinking NOW TV from EE TV

Go to solution

Hey @wkirkman,

Thanks for taking the time to post up and for letting me know that it's still active in the background.

If the access hasn't stopped by the end of this month, can you drop me a reply and I'll get this picked up for you?

If memory serves me right, your EE TV service was stopped (order completed) at the end of last month so there could be a month overlap.

We'll be able to sort it for you if it continues afterwards.

Thanks

DanielS

0 Ratings
Reply
1,554 Views
Message 3 of 11

Re: Unlinking NOW TV from EE TV

Go to solution
Hi there. Thanks, that's great. I'll check in the beginning of May then and see if it's still there.
1,389 Views
Message 4 of 11

Re: Unlinking NOW TV from EE TV

Go to solution

Hello,

Looks like My NOW TV Account is still linked to EETV since my last bill. When I log into NOW it says EETV Manage my Membership. Is there a way to have this removed/unlinked? Thank you.

0 Ratings
Reply
1,348 Views
Message 5 of 11

Re: Unlinking NOW TV from EE TV

Go to solution

Thanks for getting back to me @wkirkman.

I'm going to send you a private message so we can have this picked up for you over the next couple of working days.

We'll get this sorted for you.

Thanks

DanielS

0 Ratings
Reply
1,275 Views
Message 6 of 11

Re: Unlinking NOW TV from EE TV

Go to solution

Hi @wkirkman, thanks for getting back to me to confirm that this has been resolved now that the offline team have removed the remaining Now items that were still showing on your account.

Cheers

John

0 Ratings
Reply
764 Views
Message 7 of 11

Re: Unlinking NOW TV from EE TV

Go to solution

Cam someone delete the NOW TV accounts from my BT account as well please. I've been struggling with this for months!

0 Ratings
Reply
716 Views
Message 8 of 11

Re: Unlinking NOW TV from EE TV

Go to solution

Hi @Gemchuck you'll need to contact customer services and a guide will be able to arrange this for you. You can message them on this link EE TV | BT Help

Thanks

Neil

0 Ratings
Reply
645 Views
Message 9 of 11

Re: Unlinking NOW TV from EE TV

Go to solution

I just did that, it wasn't massively helpful.

They couldn't solve the issue.

0 Ratings
Reply
632 Views
Message 10 of 11

Re: Unlinking NOW TV from EE TV

Go to solution

Hi @Gemchuck 

Thanks for trying this. 

What did the team advise when you got in touch? 

Leanne. 

0 Ratings
Reply