Third time lucky….
@Tobytrotters
Are you a BT TV subscriber? If not, these EPG channels are not available to you.
If you are though, then are you subscribed to one or more Now memberships through BT TV? Only EPG channels that belong to memberships that you are subscribed to through BT TV are available to you.
But if you are subscribed to one or more Now memberships via BT TV:-
Open the Now app on your YouView box, Pro or not, and look at Settings/My Account.
Does that show your BT TV account details?
If yes, skip to NEXT.
Else If blank, sign in with your BT TV account details. Go to NEXT.
Else if details are present but don’t match what you think your account should be, make a note of them, sign out, and then sign in with your BT TV account details. Go to NEXT.
If you can’t sign in with what you think your account details should be, then either you or BT have them wrong; exit this procedure and resolve this accordingly.
NEXT:
Then proceed with:-
Can you now access on-demand programmes covered by your memberships on the Now app?
(You should be able to).
Can you now view channels covered by your Now memberships obtained through BT TV in the YouView EPG?
(You may or may not be able to at this point, but if you had to set up or change your account details for the Now app there it likely something wrong at the BT end, which they will need to fix, now we have fully qualified the problem).
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*** Longtime YouView box owner, BT Broadband customer, finally an EE TV subscriber, but with a few issues still to be ironed out ***
