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Filosopher
Aspiring Expert

on ‎14-05-2022 16h53

1,404 Views
Message 1 of 8

Why am I getting a message saying I have a problem with my broadband when watching subscription chan

Watching BBC HD ,no problem,but unable to watch my subscription channels IPC6023 

Looks like I will be cancelling BT TV BIG SPORTS. 

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7 REPLIES 7
imjolly
Distinguished Sage
Distinguished Sage

on ‎14-05-2022 17h11

1,389 Views
Message 2 of 8

Re: Why am I getting a message saying I have a problem with my broadband when watching subscription

have you tried the mod suggestions here

Solved: IPC6023 - BT Community



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
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Filosopher
Aspiring Expert

on ‎14-05-2022 17h34

1,367 Views
Message 3 of 8

Re: Why am I getting a message saying I have a problem with my broadband when watching subscription

Yes,each time it works again eventually, able to watch Sports Main event now but for how long?
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Filosopher
Aspiring Expert

on ‎14-05-2022 17h42

1,365 Views
Message 4 of 8

Re: Why am I getting a message saying I have a problem with my broadband when watching subscription

Gone again IPC6023 back to BBC HD!
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Filosopher
Aspiring Expert

on ‎14-05-2022 17h44

1,361 Views
Message 5 of 8

Re: Why am I getting a message saying I have a problem with my broadband when watching subscription

Oh well, looks like I will have to cancel!
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DavidM
Moderator-Retired

on ‎15-05-2022 9h34

1,309 Views
Message 6 of 8

Re: Why am I getting a message saying I have a problem with my broadband when watching subscription

Hi @Filosopher and thanks for posting.

Sorry you're having problems with the IPC error message. It sounds like you've done everything possible at your side so I'd like to take a closer look at this for you. I'll need a few details so I'll drop you over a private message now so you can get in touch.

Cheers

David

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NigelB72
Guru

on ‎15-05-2022 9h44

1,298 Views
Message 7 of 8

Re: Why am I getting a message saying I have a problem with my broadband when watching subscription

Try changing your ethernet cable. Our Pro Box randomly started dropping it's connection to the hub and a simple cable swap solved it. 

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Filosopher
Aspiring Expert

on ‎15-05-2022 9h50

1,296 Views
Message 8 of 8

Re: Why am I getting a message saying I have a problem with my broadband when watching subscription

I don't use an ethernet cable...WiFi. Got technical help last night. Channels restored until conversation ended. This morning all working and another offer of help from David if the problem reoccurs.
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