Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Filosopher
Aspiring Expert

on ‎14-05-2022 16h53

1,064 Views
Message 1 of 8

Why am I getting a message saying I have a problem with my broadband when watching subscription chan

Watching BBC HD ,no problem,but unable to watch my subscription channels IPC6023 

Looks like I will be cancelling BT TV BIG SPORTS. 

0 Ratings
Reply
7 REPLIES 7
imjolly
Distinguished Sage
Distinguished Sage

on ‎14-05-2022 17h11

1,049 Views
Message 2 of 8

Re: Why am I getting a message saying I have a problem with my broadband when watching subscription

have you tried the mod suggestions here

Solved: IPC6023 - BT Community



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Filosopher
Aspiring Expert

on ‎14-05-2022 17h34

1,027 Views
Message 3 of 8

Re: Why am I getting a message saying I have a problem with my broadband when watching subscription

Yes,each time it works again eventually, able to watch Sports Main event now but for how long?
0 Ratings
Reply
Filosopher
Aspiring Expert

on ‎14-05-2022 17h42

1,025 Views
Message 4 of 8

Re: Why am I getting a message saying I have a problem with my broadband when watching subscription

Gone again IPC6023 back to BBC HD!
0 Ratings
Reply
Filosopher
Aspiring Expert

on ‎14-05-2022 17h44

1,021 Views
Message 5 of 8

Re: Why am I getting a message saying I have a problem with my broadband when watching subscription

Oh well, looks like I will have to cancel!
0 Ratings
Reply
DavidM
Moderator
Moderator

on ‎15-05-2022 9h34

969 Views
Message 6 of 8

Re: Why am I getting a message saying I have a problem with my broadband when watching subscription

Hi @Filosopher and thanks for posting.

Sorry you're having problems with the IPC error message. It sounds like you've done everything possible at your side so I'd like to take a closer look at this for you. I'll need a few details so I'll drop you over a private message now so you can get in touch.

Cheers

David

Reply
NigelB72
Guru

on ‎15-05-2022 9h44

958 Views
Message 7 of 8

Re: Why am I getting a message saying I have a problem with my broadband when watching subscription

Try changing your ethernet cable. Our Pro Box randomly started dropping it's connection to the hub and a simple cable swap solved it. 

Reply
Filosopher
Aspiring Expert

on ‎15-05-2022 9h50

956 Views
Message 8 of 8

Re: Why am I getting a message saying I have a problem with my broadband when watching subscription

I don't use an ethernet cable...WiFi. Got technical help last night. Channels restored until conversation ended. This morning all working and another offer of help from David if the problem reoccurs.
Reply