Wrong itv region

[DarrenDev · Accepted solution]

Sorry yes - I received the email and forwarded it on to the right person straight away, but no reply yet. Apologies for not acknowledging your email.

[ntc48]

Hi

I now have itv Yorkshire (even though the guide says Granada) so thanks for your help with this.

[Timseagull]

I’m a new Bt tv customer connected via ip address. My region as showing as London and I can’t see how to retune or select to get South East. Confused. 

[DarrenDev]

@Timseagull from what I can see, it looks like your activation date is today. Is that correct? I can see your box calling in and failing to find your address, but this is normal until the service has fully activated.
Check your box tomorrow morning - if it still hasn't updated, post back here and I'll get your account checked.

[ntc48]

Even though I have the right itv region now it still says itv Granada on the guide why is this never updated?

Also I have a problem with the info on the guide, I recorded a show on Alibi but the guide does not state which season or episode the show is so i had to go to Wikipedia to see what episode each recording was, why on earth is there no season or episode information I shouldn't have to go searching on the internet to work out which episode is whcih.

[DarrenDev]

Where in the guide does it say ITV Granada?  Is it the channel logo on the left hand side? (I'm in Scotland, so I just see "STV" without any region info).

For the series/episode information, I hadn't noticed that before.  All the information is there in the TV guide, but in the recordings list it only shows the description - no series/episode/title information.  I'll try to find if there's a reason why, although it may take me a while to find the right person.

[DarrenDev]

@Timseagull I can see your box picking up the correct location and being provided with the correct region information now. I'm not sure if it will need a reboot to show it in the TV Guide?  If it's not showing correct for you now, try a reboot and it should be OK.

Note: we're currently working on an improvement to allow the box location to be correctly identified before the activation date, to prevent issues like this in future.

[brookheather]

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@DarrenDevwrote:

For the series/episode information, I hadn't noticed that before.  All the information is there in the TV guide, but in the recordings list it only shows the description - no series/episode/title information.  I'll try to find if there's a reason why, although it may take me a while to find the right person.

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I just recently noticed this - for some series you can see the Series/Episode as a separate line in the Info box from the EPG however it is not shown when selecting Info from the recorded program (current example Lovejoy on Drama) - it just shows the episode title and description - however the episode number is shown in the program details in the BT TV app from both EPG and recorded program details.

[Timseagull]

Brilliant. All sorted! 

[ntc48]

Here it shows ITV News Granada Reports when I have ITV News Calendar. (ITV Yorkshire).