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Cliff
Aspiring Expert

on ‎16-07-2023 12h17

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Message 1 of 3

YOUVIEW BOX

I have youview box dtr 2100,for about 4 months it's been freezing,i switch it off & it goes into wake up mode & works ok again for maybe a couple of weeks & freezes again.But foe about 3 weeks now i'm having a problem particularly when i watch something on prime.Whatever i'm watching will just stop & i find myself watching  the last  live tv station i had been tuned  in to.I've now started watching all apps on my tv tuner to avoid this issue,no problem there.Could this be a problem with the youview box.

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2 REPLIES 2
Weerab1983
Expert

‎16-07-2023 12h37 - edited ‎16-07-2023 12h39

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Message 2 of 3

Re: YOUVIEW BOX

Go into the YouView settings and check that your YouView box has all updates.

If that doesn't work try resetting it (also in settings menu) but you may loose your recordings. 

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Les-Gibson
Guru

‎16-07-2023 12h50 - edited ‎16-07-2023 12h51

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Message 3 of 3

Re: YOUVIEW BOX

These boxes are very old now and even in good health they struggle to cope, they also have a history of Hard Disk Drive failure which I suspect is the real cause of your problems. If I'm correct then you will restart it or switch it on one day and it will fail to start up.

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