@Lizzie
1.) What is the red button supposed to do, and does it do it on other channels? I can’t get any of the coloured buttons to do anything on any channel on my YouView box. But I don’t have EE TV, so maybe this is an EE TV thing?
2.) Squashed horizontally you mean? Are you watching on an old 4:3 TV with no 16:9 option?
If old 4:3 programmes are shown on BBC4, then the BBC will transmit them in 16:9, as a 12:9 (=4:3) picture with a 2:9 black bar either side. Other channels may do the same.
A 4:3 (=12:9) TV has to render that across 12:9, so you get a 1.5:9 black bar, a 9:9 picture, and another 1.5:9 black bar.
YouView boxes will do the same with 4:3 pictures, rendering them into 16:9 with black bars either side. And, contrary to DTG recommendations, throw away the information that the picture was ever 4:3 (although the then CEO of YouView sat on the board of the DTG!) so that no TV could rescue it.
Some TVs let you render the 12:9 part across 16:9 though, chopping off the black bars; this was rather derisorily called Stretchyvision, and made people look like the man on the back of the Megabus, and wheels look like ovals.
What fun we had explaining all this in the early days, to YouView users who were holdouts with 4:3 TVs!
Can’t be the case here, though surely? What TV have you got, and what aspect ratio setting are you using?
Can you post a screenshot of an example? (Camera icon above will let you do that, with a digital snapshot you have taken).
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*** Longtime YouView box owner, BT Broadband customer, finally an EE TV subscriber ***
