cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
4,762 Views
Message 1 of 34

now tv channels not working

Go to solution

hello , my now tv channels through the epg are not working , i bring up the guide select a now channel but not able to view i get a blank black screen , tv though the now app works ok but not from the guide , amc and discovery work ok , it worked fine up until about 3 pm ish anybody having the same problem ? and before anybody asks yes the bb is working ,no i have not cancelled now , i have extra box and now does not work on that box either 

0 Ratings
Reply
33 REPLIES 33
4,721 Views
Message 2 of 34

Re: now tv channels not working

Go to solution

Mine aren't working either I was watching the ashes on skysports 

0 Ratings
Reply
4,704 Views
Message 3 of 34

Re: now tv channels not working

Go to solution

Yep, you’re right. Our NOW channels on the EPG are blank too, but are working on the NOW app on our Pro tv box.

0 Ratings
Reply
4,697 Views
Message 4 of 34

Re: now tv channels not working

Go to solution
Same here - just as Australia were about to start their 2nd innings - 4:42pm it went off - still off at 5:30pm
0 Ratings
Reply
4,696 Views
Message 5 of 34

Re: now tv channels not working

Go to solution

Same for me, just stopped working about 4.45 as they were choosing the new ball in the Ashes. Rebooted Pro Box & router and no change 

0 Ratings
Reply
4,683 Views
Message 6 of 34

Re: now tv channels not working

Go to solution
Hello WG,

I have the same problem too. Can't access Now TV channels through the BT box, broadband is fine and I still have my Now TV account. Interesting that I can access Now TV channels through other devices, like my PC, that are connected to the BT broadband.

Sorry I can't be more of a help.

0 Ratings
Reply
4,677 Views
Message 7 of 34

Re: now tv channels not working

Go to solution

same here. BT, Discovery and BT "Freeview via IP" channels working through EPG. No NOW channels (Entertainment, Sport, Cinema) are working through the EPG. Having to watch the Ashes through the NOW app.

0 Ratings
Reply
Anonymous
Not applicable
4,658 Views
Message 8 of 34

Re: now tv channels not working

Go to solution

I can see it is all over Twitter, no reported problems if you look at the BT TV status page though.

NOW appear to be aware and working on a fix, they are recommending using the app to people:

NOW TV ResponseNOW TV Response

Anonymous
Not applicable
4,487 Views
Message 9 of 34

Re: now tv channels not working

Go to solution

BT now giving the same answer on socials as NOW, use the app and we are working on it. 

I have had the cricket on pretty much all day through the app on my Pro Box and it has been rock solid. Probably jinxed it now... 😂

0 Ratings
Reply
4,453 Views
Message 10 of 34

Re: now tv channels not working

Go to solution
Yes same here
0 Ratings
Reply