Hi @Fiona5678
Welcome and thank you for your post! I have moved your post and created your own thread.
Sorry for the problems you're having with 2-step authentication. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
Thanks,
Robbie
Thanks for sending over the details @Fiona5678
I'm glad to hear you got this sorted with our help line. Post back if you have any other problems and we'll be happy to help.
All the best
David