Re: Accessing BT email abroad

azobaa · ‎12-05-2023

While accessing my BT email via Outlook abroad, the account blocked and i was asked to reset the password . This happened on all of my devices and more than 3 countries. Any idea?

imjolly · ‎14-05-2023

are you using a VPN

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azobaa · ‎14-05-2023

No

RobbieMac · ‎14-05-2023

Hi @azobaa

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having with your email. Have a look here for some help: How can I tell if my email account is no longer secure? | BT Help

Thanks,

Robbie

azobaa · ‎14-05-2023

Thank you for your reply. The problem is that BT locks the accoung once the IP is detected out of UK. It is not good but i need to overcome this problem.

daylward · ‎07-08-2023

Did you ever find a solution to this issue? I have exactly the same issue atm with Outlook on Android. Worked fine in Croatia and Bosnia and Herzegovina but as soon as I got into Montenegro bham, no access. Constant, request of passwords for all my BT emails. Figured it was Outlook but download k-9 and exactly the same issue. So annoying. Crazily, I can access the same accounts via Hotmail or Outlook.com. I can understand security but not at the expense of genuine usability.