I just made the mistake of buying a new computer with Win 11 and installed Outlook 365 (the online cloud version, don't remember being offered a local installation as I had on my old computer). With my old Win 10 and Outlook (local install) I had a setup that worked fine. My btinternet address was connect to my Outlook by IMAP and two way updating worked with no stress but now ... nothing!
I cannot get Outlook to find my btinternet account. When I try to add it by entering my bt email address I get a very helpful "Something went wrong during setup. Please try again." message! So I try Advanced Setup and choose the IMAP option. The Continue button is greyed out. I fill the boxes as ...
IMAP email address is shown as my btinternet email address
IMAP password: my bt email password
Select "Show more" (selecting "Use recommended settings" alone or in conjunction with "Show more" does not 'ungrey' the Continue button).
IMAP Incoming Email Server: mail.btinternet.com
IMAP Port: have tried 110, 993 and 995 (from comments on other threads)
Secure Connection type: SSL/TLS
SMTP Username: my btinternet email address
SMTP Password: my bt email password
SMTP Outgoing Server: mail.btinternet.com
SMTP Port: 465
SMTP Security type: SSL/TLS
... and the Continue button stays greyed out!
So as a quick fix I have set for all emails to be re-directed to a new Outlook account I have opened and am pulling the emails into Outlook that way but it's not the same as IMAP and it does not pull in all the old emails! 😞
For completeness and confirmation my bt email account works perfectly OK as webmail and I have been a bt Broadband customer since near forever!
Any suggestions please?
