BT Email

[JH58]

When I log into BT Email I can't scroll down to older emails. The screen is stuck showing just 10 emails, I know there are lots of emails below those 10 but I can't access them. This started yesterday, does anyone have similar issues?

Thanks.

[gg30340]

Are you using the scroll bar on the right hand side? It is not very obvious and blends into the page.

Have you tried using a different "View" by clicking on the "View" button at the right hand side.?

[JH58]

Thanks for the thoughts, unfortunately the scroll bar works for one movement then freezes and the view button doesn't work.

[gg30340]

Try clearing your browser's history and cookies and if that does not work can you try a different browser to see if it works in order to establish if it is a possible browser problem or a problem with your account.

[JH58 · Accepted solution]

I tried using Edge and it worked. Then a few days later I tried using Chrome again and it was fine. Thanks for the advice.