Can anyone help?
HOW CAN I RESTORE AN OLD DELETED BTINTERNET EMAIL ADDRESS?
Thanks for any help
Chuck2808
Solved! Go to Solution.
Hi Neil
Thanks
6 Years ago!
Charlie
@Chuck2808 Hi Charlie, Oh I'm sorry, that won't be possible. There's a three-year window where you can restore a deleted email in MyBT.
Neil
Have you tried recreating a new address with the same prefix?
The I wonder if a request can be made to have it truly purged to allow recreation?
Otherwise I guess you're stuck with adding a number/full stop/etc. to create a variation. I don't suppose too many are still emailing the old address!
Are you presently a BT Broadband customer and do you have other active email addresses?
If not, since 26th October 2022, BT stopped offering email accounts to "new" BT broadband customers and any existing BT Broadband customer that had not already set up and are using an active BT email address so you may not be able to set up a new email account by adding a number/full stop/etc. to create a variation as suggested.