Copying email settings between phones

[Greg1949]

Hi all,

Been using BT email since the very beginning and moved to new mobiles a few times, but for the last 4 hours I've been going round and round in circles trying to get a new phone to connect to BT email. Checked & double checked IMAP and SMTP settings between phones / tablet that connect with no issues and the new phone, but everytime I try to "add account" to the mobile client I get the error message "IMAP user name & password incorrect".

Spotted one difference on old devices. They have IMAP & SMTP using SSL/TLS on special port (legacy). This option is not available on the new mobile.

Have checked server setting on BT's website and these are the settings I've been using

In desperation setup Gmail connection which worked first time.

[gg30340]

Are you a current BT Broadband customer or paying for your email through a BT Premium email account?

What type of phone are you trying to set up BTMail on?

Which email app are you using?

[Greg1949]

Am a BT Broadband customer. Android Pixel 6 phone running android vs 12.0. Email app - Edison Mail.

Hope that helps.

[Greg1949]

Morning,

Many thanks for showing interest in my problem.

Since my last message I've loaded K-9 Thunderbird email client and the same IMAP authentication error messages are returned. So I think the mobile email clients can be discounted.

Having looked through the various threads on this login problem and doing my own investigations, I'm now coming to the view that - as BT are obviously winding down their email offering (i.e. not provided to new broadband customers) the servers have been configured to not allow access from new devices (although using the right login credentials).

Could this reason be investigated with the BT email team?

[gg30340]

The correct settings are as per this link. Ensure that you are using them and nothing else.

BT Email server settings | BT Help

Can you log onto your MyBT and go to "Your Products" then "Email, manage". Check at the top of the page what Type of email account you have. It should show "Standard".

If it is showing as "Basic" that will be the problem as you can not use an email client or app with a Basic account. If that is the case it will take BT intervention to fix that.

The log on to the BT servers is authenticated by the your logon name and password and its cross checked to see if it is a BTMail Basic account. It is not done by which device they are using.

[Greg1949 · Accepted solution]

Thanks for your ideas which lead me to look at the accounts and behold that's where the problem lies.

I have 3 email address that are working fine but only 2 appear active against my two BT accounts (one in each). I raised a fault 2 days ago and hopefully after the weekend I'll hear back.

After decades using these email addresses it can only be assumed BT have been migrating data or similar. Anyway it looks like a resolution is close.

Many thanks for your help.