Email Access

[Carlos1971]

For around 18 months I haven`t been able to log into my email account via ANY browser (Edge, Chrome, Firefox, etc. )

I can access them through the App on my phone or on Windows built in Email App on my PC, but I can`t log in on my works PC as I can`t add email addresses without administrative rights (which I don`t have). 

I go to the log in page and input my email & password, then it takes me to my BT Homepage, when I click on Emails it put up a RED banner saying I am not logged in, so I click the Log in button then it says something about Two Step Authentication (which I have tried switching on & off ) then takes me back to the Log In page, which I log into and then I am back to square one 😪 this is all I ever get in a continuous loop.

I did log the problem with BT approx 12 months ago but got no where with it. 

Any Idea`s 😵🤞

[gg30340]

I doubt there is anything that forum users can do to assist you so I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are very busy at present so it can take up to 48 hours for them to contact you. They will do this by posting on this thread.

[Carlos1971]

Thanks

[JohnC2]

Hi @Carlos1971, welcome to the forum and thanks for your posts.

Would you confirm that you have Premium Mail and are paying £7.50 per month for me. 

Thanks

John

[Carlos1971]

It's just a standard email address I've had for about 15-20 year's, never paid anything for it.

[gg30340]

Are you a BT Broadband customer?

[Carlos1971]

Yes

[JohnC2]

Hi @Carlos1971, thanks for confirming that information.

Are you able to log into your BT Broadband account online to view bills etc?

Cheers

John

[Carlos1971]

Yes, the only thing I can think is that I left Bt then came back, so not sure if my email address is linked to my old account, would that cause a problem ?

[JohnC2 · Accepted solution]

Hi @Carlos1971, that is probably the cause. Would you try Move an Email Address and see if you're able to link it to your active broadband account.

Cheers

John