Email Log In Issue

[myissues]

Recently upgraded Windows on my PC from Windows 10 to Windows 11. Then the first time I tried to log into.my BT email account,  it went straight  to the error message:  'btmCode=bmx_2002. 

Any advice?

[martin2000]

I have the same issue. Windows 10 did an auto update and now I get btmCode=bmx_2002

Sometimes it logs in ok but most times I can no longer access my email. BT seem to have lost the plot.

[DanielS]

Hi @myissues & @martin2000,

Thanks for taking the time to report this.

The first step to try is to delete your cookies and cache. After that, reset your password by logging into https://www.bt.com/mybt and go to the email manage section.

If you're using @talk21.com, and you still can't get in, please try changing how you log in. For example, if you used DanielS@talk21.com you would now use DanielS.t21@btinternet.com to log in.

Let me know how you get on.

Thank you
DanielS