Email Login problem

[bstapleton]

Hello

I keep getting my email blocked with a message saying there is suspicious activity around login and my account is blocked. I have changed my password many times and run anti virus since the problem started 3 days ago, had several Help calls with BT to resolve but the problem recurs later. I have been told,

1)  it might be the browser (Firefox) I have changed settings with new password

2) VPN on is the  problem ( I have disconnected)

I am 87 so find all this difficult.

Hope someone can offer solution

[Katie_B]

Hello @bstapleton. 

Welcome to the community. 

I am sorry to hear you are still unable to get logged in to your BT email account. 

Are you able to try logging in via a different browser?

Katie

[bstapleton]

Hello Katie,

I had a long session with a customer services operator (extremely helpful and patient) My browser is Firefox and she suggested using Edge  which I did and was successful. After further adjustments, change of password etc it seemed OK and I could access via Firefox again.

Later I got same message about password/address incorrect. It seems the only way I can get in is to change my password every time I want access.

One issue is that there is no way to reveal the password that is being rejected. ( a series of dots of automatic login)

Brian

[Katie_B]

Thanks so much for getting back to me @bstapleton. 

Have you been able to try logging in again via Edge?

If this works I would recommend using Edge rather than Firefox. 

Katie