Dear BT,
I feel compelled to yet again complain to you re the issues I am having with my email ,
This matter started in April 2024 when you changed the BT internet email UI.
I have explained the issues I am having with many BT advisors who constantly inform me they have raised the issue with ‘ their specialist team’ but to date nothing has changed re the issues .
I used to get a text message informing me I would be receiving a phone call update , each call informed me the specialist team were working on the issue and it would be resolved within a few days.
To Date over 4 months later the issues are exactly as were .
The issues are .
When using safari to access emails vis BT.com, if I write an email or a reply approx. 3-40 seconds into writing the reply the whole email, ie what I have written disappears !.
This has been demonstrated to a senior technician from Currys PC world who stated he had never seen anything like this .
PLUS
If I use Google chrome to access my emails via BT.com then when I wrote a reply or a new email at approx. 40 seconds into writing the email the cursor, [ ie line demonstrating where the next letter is going to be ] goes straight to the top start point of the email ie the cursor goes straight to where I have written Dear Sir, ie the cursor creates the following :
About to foll Dear Sir , you can see the part of the email I am composing just goes straight to the initial point of the email .
This makes it almost impossible to write an email, I have had to resort to every email I write or reply to has to be composed on a Word doc then cut and pasted to the body of the email prior to sending .
This has been going on for over 4 months with. No resolution therefore I feel this has to now be escalated to the highest point within BT in order to get this resolved as a matter of urgency as I am sure you will agree I cant keep working as I have been.
