Error message Cannot Send Mail

[prabtcom]

Since yesterday I cannot send any emails. I get an message " We are experiencing issues with the service, please try again later."

[prabtcom]

24 Hours later - appears to be working !

[prabtcom]

Thanks for having the same fault - I think that means that BT have the problem, not you or I !

[Bert4545]

I keep getting a message when I try to send an email "We are experiencing issues with the service, please try again later." I've been getting this message for nearly a week. When are the problems going to be sorted? How much later should I try again? When I try to save the draft, I get an error message, Please insert a valid recipient. There is a valid recipient in the 'To' line. I also get an error message that says BT is unable to minimise the draft (something like that) I just went back to find what the error message actually was, and I was able to send the email.

Anybody else suffering these problems?

[Christopher_G]

Thanks for keeping us updated, @walkebb and @prabtcom 

Could I ask that you let us know if it happens again please?

Fingers crossed it's all sorted now.

Chris

[Katie_B]

Hello @Bert4545. 

Welcome back to the community. 

Are you sending the same email to a large number of participants?

When trying to send the email are using a client?

Katie

[Bert4545]

Are you sending the same email to a large number of participants? -- No, just one recipient

When trying to send the email are using a client? -- I don't know what this means. I would guess I'm not, as I don't know what a 'client' is, so I don't know how to get one or use one.

I am almost computer illiterate. Not techy at all.

[Leanne_T]

Hi @Bert4545 

Thanks for coming back to us. 

How do you access your emails? Do you log in using a web browser? 

If you use a web browser, have you tried another browser?

Leanne 🙂

[Bert4545]

I can never remember the difference between a browser and a search engine, but I just googled 'firefox' and was informed that Firefox is a web browser, which I use because my s-i-l recommended it. I don't try using another one (I have Chrome), because I don't think of it, and if I did, I'd expect it to give the same result as Firefox. The problem seems to have gone away now, so 'fingers crossed' we can forget about it.

[Bert4545]

P.S. I don't know what you mean by "Do you log in using a web browser? " I switch my computer on, click on Firefox at the bottom of my screen, then click on Email at the top of my screen, which takes me to email.bt.com/mail/index ----

then I log in with my email address and password. I don't know any other way to do it. I don't have a smartphone.