Email not syncing on Android

[Andyjohn68]

Hi,

BT email has not been syncing on my android phone for the last couple of days. I've checked settings and looks fine and restarted phone with no change. I deleted the account and then set it up again - it worked immediately but then stopped again.  Any one else with this issue? Any suggestions?

[simondunni]

From yesterday I can no longer receive my btinternet.com emails into my Gmail app on my android phone

[EleyD]

same issue

any idea anyone

[dwilson1234]

Same here. Seem to have emails from 02/08 but none from 03/08.

My wife's phone and her emails show same problem.

[humphrey]

My email stopped working overnight. I did get 1 or 2 this morning on my android tablet first thing this morning, but then nothing. One of the email addresses on my phone worked for a few minutes this afternoon but has now stopped again.

I am going to try and raise it with BT.

[G1]

Same with me. It's weird that BT email not syncing past couple of days, but gmail is? Must be a BT problem?

[PaddyB]

Hi Everyone,

Thank you for posting. I'm sorry if you're having issues with your BT Email not syncing on your Android device.

What email app are you using to access your BT Email address? If you log into webmail www.bt.com/email are your emails all showing okay?

Thanks,

Paddy

[EleyD]

Using the Gmail app.

Gmail shows emails from other services ok.

Logging into the webmail www.bt.com/email shows my emails ok.

Using a different email app on my phone also shows bt emails ok.

[simondunni]

I can see my emails on BT com/email and also on the BT email app, but they are not downloading to my Gmail app since 2/8/23.

[G1]

Using Gmail and can access ok on laptop.