Email problem

[JCW]

Hi, I am receiving emails on my iPhone as normal but can’t send or forward emails. They just get pinged back to me. 
I don’t know how to fix this, can anyone advise me please?

Thanks 

[NeilO]

Hi, @JCW Are you using the BT email app?

Neil

[JCW]

Hello Neil,

Thanks for the reply.

Its the usual Mail app on iPhone. 

Jo

[NeilO]

Hi @JCW if you log in to the BT email website can you send and forward emails?

Neil

[gg30340]

Are you a BT Broadband customer or paying for your email through a BT Premium email account?

[JCW]

We’re BT broadband customers. Never had a problem before - this is a recent issue. 

[NeilO]

@JCW are you able to send emails if you log in to the BT email site?

Neil

[JCW]

Yes. I’ve downloaded the BT Mail app and that seems to be ok. The test email I sent to my work email worked. 
J