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Re: Emails have disappeared
Most of my computer use is via my windows desktop and windows laptop.
But yes, I have an Iphone 11 which I mainly use for viewing and sending emails.
Do you think that this may have something to do with the lost emails?
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Re: Emails have disappeared
FergusonFolly, when this issue arose before BT blamed Apple Mail Clients which I found odd. Told me I shouldn't use an Apple mail client for viewing emails. I found that somewhat bizarre given there is advice on here on how to set up BT email on email clients.
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Re: Emails have disappeared
@stoneysnapper wrote:
FergusonFolly, when this issue arose before BT blamed Apple Mail Clients which I found odd. Told me I shouldn't use an Apple mail client for viewing emails. I found that somewhat bizarre given there is advice on here on how to set up BT email on email clients.
When this has happened before and BT investigated via the moderators, as far as I can recall in virtually every instance the deletion of the emails was triggered by an Apple device.
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Re: Emails have disappeared
I lost a whole batch of emails today.
I also wondered if a backup of emails that haven't disappeared can be made to my Windows desktop.
Is there another way of backing up historic emails?
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Re: Emails have disappeared
Simply use a mail client (app) and store them on your device to be backed up with your regular backup regime.
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Re: Emails have disappeared
There is no need to use the link that you have posted and in fact I would suggest that unless you are 100% sure that it is not or does not contain malware I would suggest that you delete the link from your post.
The best way to back up your email is to do as suggested by licquorice and that is to use an email client.
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Re: Emails have disappeared
On 30 November 2023 I changed my BT password to access E-Mail via BT Webmail. Since then I can only see last 5 days E-Mails. Lost over 100 E-Mails with attachments. Same on iPhone and iPad. However E-Mails that I had saved previously to Archive folders are all there. I am waiting on call from BT tech people. I will post later if they are of any help. Spoke to E-Mail Help Desk and they advised to change to POP account. I don't think so!!!
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Re: Emails have disappeared
That's odd they would advise that, their setup advice is to use imap. I spoke to someone this morning who is going to escalate it for me but I'm not holding out any hope.
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Re: Emails have disappeared
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