Error 554 Access Denied

[xc9da21]

Since Sunday, most of my outgoing @btinternet.comemail messages are blocked by the receiving servers.  My messages are returned with the statement "554 Access Denied".  Is there anything that I can do to resolve the problem - or is it a bigger issue affecting other BT users?

Any advice would be appreciated.

[gg30340]

Try turning off your BT hub for 10 minutes. This should cause it to be allocated a new IP address and hopefully a new BT mail server.

[xc9da21]

Thank you for the suggestion.  I turned off the hub but when I turned it back on and sent a test email message to a friend, the same problem occurred.  An email message was sent by postmaster@btinternet.com with this info:

"Each of the following recipients was rejected by a remote mail server. The reasons given by the server are included to help you determine why each recipient was rejected.

554 Access Denied"

This was followed by the email address of the person to whom I had sent the message.  It's definitely a valid email address.

Has anyone any other suggestions? 

[Les-Gibson]

Try clicking this link Broadband and make a note of your "Broadband IP Address" then power your router down for around 20 minutes and check it again, hopefully your IP address will have changed and your problem will have vanished.

[xc9da21]

Thanks, Les, for suggesting a solution.  I unplugged the BT hub, left it for about an hour, and have now plugged it back in.

The Broadband IP Address seems to have been changed - but the problem persists.

Guess I'll need to contact the BT Helpline in the morning.

[gg30340]

Are you sending your emails using webmail (using a browser) or an email client/app?

If using an email client/app can you try using webmail.

[xc9da21]

I'm going to sound stupid at this stage as I am not totakky certain.  I am pretty sure that it's via webmail as I  log into BT Internet ... email.bt.com  How would I spot if it's via an email client/app?

[Les-Gibson]

Error 554 means that your messages are being rejected by the receiving server, the question is why are they being rejected.

Do you have another, non-BT (e.g. gmail or hotmail address) that you could try re-sending one of the rejected messages from and what is the result if you do?

[xc9da21]

My only email account is with BT and I'm not inclined to set up additional accounts on hotmail or gmail.  Thank you for your help ... all very much appreciated .... but I think I'll contact BT in the morning and ask them to figure out the reason for my messages being rejected.

[licquorice]

Good luck with that!