How to stop emails going to spam folder?

[wrighar]

I use an external mail package, and have done sing 1993, but recently main is being filtered t the BT mail spam folder, and thus not being downloaded by my mail app.

I've missed several important emails because of this, and only noticed why last night as I never login to the webmail.

I have no rules setup in the webmail and don't understand why BT is moving email to spam.

I manually moved the emails back to inbox, and they happily downloaded...

Anyone know how I turn off the spam folder?

[gg30340]

You can not turn off the BT spam folder. 

If you find that genuine emails are being put into spam you should try adding the senders email address into your "Safe Senders" list.

Email that ends up in your spam folder has triggered the spam filters and the filters have not been able to decide if it is spam or a genuine email and as such it places it into your spam folder to allow you to decide.

If it was certain it was spam it would not have reached your account let alone the spam folder.

If you set up your email client as an IMAP account you should be able to access your spam folder from there.

[wrighar]

I may have to go down the IMAP route.... 😞 although would rather now.

I've set a load of emails to safe sender, but still they end up in SPAM, thigs that never would, like bank statements, credit card statements, order receipts, educational emails/reports.

It just seems like the BT 'spamish' filter has become over zealous and now a major annoyance forcing me to log onto webmail 1-2 times a day to individually set emails to safe sender, and then move everything to the inbox.

BT, I need to be able to turn this OFF! 

[gg30340]

You will never be able to turn off the spam filters. 

As previously stated, BT along with all the email providers filter out spam emails prior to getting to your account and only allow ones that the filters can not decide if spam or not get put in your spam folder. If you were able to turn it off you would be inundated with hundreds if not thousands of spam emails per day. 

[azoic]

This has happened to me recently. A lot of emails have started being directed to spam. I can't see any logic to it.

The answer to your question should be to set up a rule that copies all emails to the inbox. You can then sort them out in your client.

I say should be because this is the solution I have used for years but recently it has stopped working. If I set up a rule to copy emails to the inbox it doesn't work.

These issues started a couple of weeks ago.

Maybe you could try it and see if you have better luck.

[ShaunOM]

I agree that the spam filter is over zealous at best, but worse, the safe sender list is being ignored! I keep adding a safe sender e-mail address to the list (with More and "Mark as not spam and safe sender") which should side-step the anti-spam filter altogether but for perfectly legitimate e-mails with no content that should be triggering the spam filter, they still go to spam. 

It seems to me that we should be able to 'reset' the spam filter as mine contains hundreds almost all of which are
not strictly speaking spam - they are mostly annoying marketing e-mails where I'm evidently on many mailing lists and I need to use their 'unsubscribe' option for, obviously, those that are from legitimate companies. 

Does anyone know how to get BT to do a reset on the spam filter?

[PeteB3]

Hi azoic
Same thing has happened to me and it also started about a couple of weeks ago.

[azoic]

I still haven't got to the bottom of it.

You can set up an email rule that moves emails to the inbox - this should in effect bypass the spam folder.

The could be something like: 'If From contains '@', move message to inbox'. This should pickup all emails and put them in the inbox. I have had this rule setup and working for several years but recently, although I haven't changed it, it has stopped working.

I have tried the online help and rang the help line  but nobody has got back to me.