I recently switched from a POP email set-up (where I downloaded emails to my local Outlook App - but left the original messages on the Server....I used to have messages back to 2012!).
However, I persuaded my wife to switch to an IMAP set up around 36 months ago - so that she could sort/manage/delete emails on her iPad and on all her other devices simultaneously (iPad, Laptop and Office Desktop).
I kept my Laptop on POP3....so I could delete all the Junk from MY In-Box - without deleting "her" stuff on the BT-Server...before my wife had had the opportunity to shop from it!
Since the new BT email (in September?) we lost all the old emails (going back to 2012!) from the BT Server - and my wife swears she did not “sort/manage/delete” them.....it seemed like it was deleting/auto-archiving everything in the In-box that was older than about 30 days? (and as we were on vacation in September - we lost a lot of unread/un-actioned emails).
As I still had my POP3 set up, I had much of the In-box on my Laptop (even going back to 2012)!) apart from the Junk I had deleted....so we put the emails back up onto the IMAP BT-server In-box....and they stayed there through October/early November - and my wife was able to carry on managing/sorting emails.
That was until c.10th November....when again the BT-Server In-box seemed to delete emails older that the 10th October........IS THE NEW "IMPROVED" BT EMAIL SYSTEM AUTO-ARCHIVING/DELETING THE IN-BOX IF IT'S OLDER THAN 30 DAYS??
And because it's IMAP, it's deleted them from my Wife's local in-box too! That's completely unacceptable - and it it's certainly not long enough - if BT needs to auto-archive the in-box it should tell Users and give us at least 6 months (so we can switch back to POP3!).
Has anybody else encountered this issue?
