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1,693 Views
Message 21 of 37

Re: Is BT Webmail down?

OK, finally got through to BT on the 'phone. There's an issue with their main email server (or servers?) and they are working to fix it ASAP. Worst case might that not be until tomorrow morning, but hopefully much sooner. They advise waiting for a couple of hours before trying to log in again. Apparently too many failed email logins can cause you to be locked out altogether, just to add to the stress! They appreciate the difficulties we all have as a result of this issue and the person I spoke to was very apologetic - obviously it's not the call centre staff's fault so I was calm and polite, although I'm very unhappy and made that clear.

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Message 22 of 37

Re: Is BT Webmail down?

PHEW!

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1,674 Views
Message 23 of 37

Re: Is BT Webmail down?

Oh, is it back? Will now ignore the advice not to try for 2 hours ...

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1,663 Views
Message 24 of 37

Re: Is BT Webmail down?

Everything is back to normal, so whatever the problem was BT have fixed it.

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Message 25 of 37

Re: Is BT Webmail down?

Webmail and Outlook mail literally just came back online thankfully. I have someone stuck in Spain urgently waiting on amended flight info, but sorted now

 

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1,636 Views
Message 26 of 37

Re: Is BT Webmail down?

... and I still can't get in from my PC but it is working on my phone, so that's a result.

 

Update - now back on my PC too. Phew!!

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1,529 Views
Message 27 of 37

BT Email down again?

Is BT's email platform down again???

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1,544 Views
Message 28 of 37

Re: Is BT Webmail down?

Mine's just come back, after about an hour

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1,523 Views
Message 29 of 37

Re: Is BT Webmail down?

It is still not fully up, but emails do come through in bursts. My machine still shows lots of server errors at BT's end, so grab what you can - while you can

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1,510 Views
Message 30 of 37

Re: BT Email down again?

Well, seems to be working again but incredibly slowly!

 

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