Issues sending to BT - postmaster has not replied to any messages

[Oteam]

Hi,

This message is for the attentions of the moderators, please raise this to the BT postmasters. 

We messaged the Postmaster team on the 27th December as we had started seeing a number of client IPs not being able to deliver emails from the 25th onwards with the bounce code ''554 Service not available - access denied''.

We are unable to find any information on the postmaster site as to what this error code means and so whether this is a BT issue or whether the clients have gotten themselves blocked. As a result we can't advise them to make any changes. 

As it has been nearly a week without reply, could you escalate this for us? 

[NeilO]

Hi @Oteam I'm sorry about that, I'll send you a private message so you can get in touch with more info and we'll be happy to chase up the postmaster team.

Thanks

Neil