Keeping btinternet.com email address with New EE regrade

[Colin_London]

Simple question - if you regrade from BT to ‘New EE’ (as opposed to ceasing BT and migrating to EE) do you retain access to your old email addresses without having to pay for Premium email?

Important seeing BT want us all to move to EE over the next year or so.

[jac_95 · Accepted solution]

@Colin_London 

This thread should answer your question regarding BT Consumer email accounts and move to EE

https://community.bt.com/t5/Email/What-happens-to-my-BT-Email-and-BT-Cloud-if-I-move-from-BT-to/td-p...

[Colin_London]

Thanks @jac_95 - I take it this sort of migration is the type only available through the ‘new EE’ telephone sales number for BT customers?

[jac_95]

Yes when you upgraded/renew you can call customer services at present to discuss the new EE offerings.

More info: https://www.bt.com/ee