Keeping my BT email when I leave BT

[mike50501]

I have seen a couple of threads that suggest I can keep my btinternet.com email address when I leave my BT contract but I would like a confirmation before I decide to make a new email

I have had my BT phone line and email address for 24 years, so moving email to a new address will be daunting.

My BT contract ends in August 2024 and I am leaving the UK to go travelling around asia for at least 2 years in Sept 2024, so clearly there is no point in me keeping my BT internet.

I am leaving my rented home, everything is going as I leave the UK.

Can I keep the two email address I have with BT?  

Do I need to inform BT?
Do I need to pay BT anything to keep my two email address?

Many Thanks

[gg30340 · Accepted solution]

Your email will be downgraded to the free BTMail Basic account. This can only be used on a web browser using webmail and will not work with an email client/app.

If you want to use the BTMail with an email client/app you will need to take out a BT Premium email account which costs £7.50 per month.

See link

BT Email products | Types of BT Emails | BT Help

[mike50501]

Many Thanks. I only ever use my email in a web browser so that's good.

[karer]

Hi,

Does this happen automatically when I leave or do I have to ask to be downgraded to basic email.

[gg30340]

It happens automatically.

"If you have BT email and you cancel your broadband with us, you can:

• Close your BT email
• Keep your email but with more basic features by getting Basic email, which is free
• Keep your email with the same features by getting Premium email, which costs £7.50 a month
• Keep your email with the same features, by linking it to a friend or family member's BT Broadband, which is free
  

If you don't make a choice yourself, we'll transfer you to Basic email".

See link

What happens to my email address when my BT Broadband service stops? | BT Help

[karer]

Thank you - much appreciated 😀

[ToMexD]

Yea this isnt true. I havent been with BT for about 3 years and my email is still fully accessible through Outlook and Bluemail.

[licquorice]

One day without warning it will stop working through Outlook and Blue mail. You have just been lucky so far by virtue of BT's incompetence.

[PeterE17]

@licquorice 

Or @ToMexD is still paying for a BT service through a direct debit that should have been cancelled years ago. 

[Rolf_A]

The question I have is whether the access via the web browser will maintain access to the folder structure in the inbox or whether this will only give me access to the top-level inbox.

Thank you in advance for your response

@gg30340