With respect, when I set up my gmail address I was not asked anything as to who I was, and, indeed, to offer any tangible evidence that I existed at all.
When a Bank / Financial Institution see that a potential new customer has a 'tied' email address - of which BT Internet is merely an example - they have confidence that the individual is someone who uses BT Communication services, which are always tied to a specific physical address. Never mind which address, it is an address that is in receipt of BT Services. I read that Credit Agencies use such thinking when calculating Credit Scores, for example.
Anyway, those points are entirely irrelevant. What I wanted to know was, primarily, whether any other BT email users have experienced what I refer to as 'vaporised' emails, and secondly whether there is any way that the BT Technical people could for once listen to their customers and respond by stopping the practice of 'vaporising' messages. The clear answer that I have from this Community to my first point is "Yes", and to my second point is "No". In other words, I should vote with my feet.........
