Managing BT Email now migrated to EE

[Vedek]

Exactly the same problem with mine. Both me and my wife unable to access email on our iPhones. Something has changed with the account. So much for being a seamless transition to EE. Nothing but issues so far. 

[Kielty23]

Same issue here, cannot manage email via BTID

[curlycee]

I had the same problem with the "Manage" button not working from the BT account. I found another way to get there though: Log into web mail (https://email.bt.com/mail), then go to "account info" (it's one of the options when you click on your email address at the top right of the webmail screen) - on the page that opens up there is a link to "Manage email addresses", which after entering your BTID and password successfully goes to the email management page.

[nigelapt]

I have the same issue.

Been unable to contact support. 

Wait times in excess of 30mins.

It was BT who moved me to EE and it has been a complete shambles from start to finish.  

Not in the least bit surprised this part does not work either.

[Archwayanimal]

Hi there - having the same problem. Could you advise?

[Alex_H]

Hi @Archwayanimal,

You no longer see E-mail as a product you have when logging into your MYBT account you mean? 

If you give one of our guides a call on 150 from a BT Mobile or 0330 1234 150 when you can they will be able to take a look into it for you.

Are you able to manage your e-mail account in the meantime using the method @curlycee posted above? 

Alex

[nigelapt]

Thanks Alex

I tried 150 and the guide had no clue what to do to fix this.

[Leanne_T]

Hi @nigelapt 

I am sorry this has not been resolved for you. 

If you log in at www.bt.com/mybt and use your BT ID, do you have the option for 'Your Products & Manage Email'?

Leanne. 

[Snowy]

Same issue and same error messages, I want to transfer someone else’s btinternet account to my BTID as they are now living with me but getting all the same messages when I click Manage my Email.  I’ve emailed their Customer Resolution team and tried calling but still nothing after over a week.  Can a moderator help me please?

[Alex_H]

Hi @Snowy,

I am sorry but we have no account access through these forums to help with your issue directly. I would suggest giving our technical team another call when you get a chance and they can check your account to provide an update on your case.

Alex