Managing BT Email now migrated to EE

[Robsonalan30]

How do I manage my BT email for an account that has migrated to EE.

When I logon to MY BT select my BT account it says I do not have email and there is no way to manage it.

If I click on the EE account it shows I have email, but when I click manage, I get an error saying I cannot access it as I am not the account holder or something like that.

Any help would be greatly appreciated.

[David500]

See this thread: https://community.bt.com/t5/Bills-Packages/BT-to-EE/td-p/2326085 

You should be able to manage you emails though you BTID.

[Robsonalan30]

Cheers, I have taken a look at the link and it doesn't show how I can manage my email.

When I logon to my BT Account through MY BT, I have no option to click manage my email anywhere.

I only see this when on MYBT and I switch to the new EE Account on there, I can see EMAIL as a product there, but if I click manage I get an access error.

[David500]

You’re meant to manage your email through your BTID, not your MYEE. Have you phoned BT support?

[iggyb]

I have had the same problem since I was migrated to EE but retained my BT Mail.

I log into MyBT.

An account with my EE account number is shown in the Account No. display and Email under products.

Clicking on the Manage button get an error message as below

You cannot access this page as you are not the registered billing account holder.

Clicking on the Get Help link gets a Page not found error.

On my EE account there is no Email link.

It looks like BT has not thought through the migration process.

[NeilO · Accepted solution]

@iggyb & @Robsonalan30 I'm sorry about that, I'll send you both a private message so you can get in touch with the moderation team as you should still be able to manage your BT email in MyBT.

Neil

[iggyb]

Hi Neil

I have received your private message but am getting an error message when I try to send a reply.

It seems to be highlighting the address and subject lines.

Iain

[licquorice]

Are you fully opening the PM by clicking on the subject line or just looking at the preview?

[Robsonalan30]

PM has been sent as requested. cheers

[iggyb]

Private message now sent